Adding physicians tests new triage process for 8-1-1
Dr. Eric Grafstein is a curious man, which always served him well. It is curiosity that led him to submit a proposal to the SSC’s Quality and Innovation (Q&I) Initiative to pilot a project to make physician telephone consultations available for more urgent calls – considered ‘red calls’ made to the HealthLinkBC 8-1-1 line. He was curious to know if adding a physician would reduce the number of ‘red calls’ ending up in the emergency department (ED). SSC funded the five-month pilot through the Q&I Initiative.